The Commonwealth Office of the Ombudsman is an advocate for citizens and works to ensure those seeking public services are treated fairly.
We answer questions about CHFS programs, investigate customer complaints and work with CHFS management to resolve them, advise CHFS management about patterns of complaints and recommend corrective action when appropriate.
The Office of the Ombudsman aims to be conscientious and responsive and provide meaningful feedback to Cabinet staff to improve customer service and satisfaction and Cabinet effectiveness.