We serve Kentuckians who receive public services through the Cabinet for Health and Family Services, ensuring the Cabinet is held accountable by providing recommendations to improve its performance.
We answer questions about CHFS programs, investigate customer complaints and work with CHFS management to resolve them, advise CHFS management about patterns of complaints and recommend corrective action when appropriate.
The Office of the Ombudsman aims to be conscientious and responsive and provide meaningful feedback to Cabinet staff to improve customer service and satisfaction and Cabinet effectiveness.